Every operator on this site is tested the same way, on the same schedule, regardless of any commercial relationship. The four measures below make up the published score.
Time from a verified withdrawal request to funds clearing, tested with three separate accounts per operator.
Median first-reply time on live chat, sampled at ten random times across a week.
Count of distinct slot and table titles live on the UK-facing site, checked monthly.
Current UK Gambling Commission licence status, checked against the public register.
We don't accept payment for a higher placement, and we don't adjust a published score because an operator requests it. If a score changes between rounds, it's because the re-test produced a different result.